Refund policy
Last updated: July 20, 2025
1. Introduction & Scope
At Best Vintage Wholesale, we’re more than a vintage wholesaler - we’re your resale partner. Born from the hustle of vintage reselling, we understand the thrill - and the frustration of subpar stock or unreliable suppliers. So when you buy from us, you’re getting the best, backed by clear, fair, and simple business‑to‑business policies.
Because you’re a reseller operating under B2B rules, this policy follows commercial regulations - not consumer law. Please review the full details below.
2. Product Grading & Description
Every box you receive is carefully sealed, sorted, and curated, with brands like Nike, Carhartt, and Ralph Lauren. We provide clear grading (Grade A/B/C/D) and honest descriptions to help you make decisions that power your shop - not hinder it.
That said, vintage means authentically pre-worn, so mild fading, wear marks, and minor variations are completely normal. Industry grading variance of around 10-15% is common and expected.
2.1. Grading Descriptions
- Grade A: Items are in great condition with minimal signs of wear. While they are used, they remain free of significant defects and are in excellent shape overall.
- Grade A/B: A mix of items in great and good condition. Some will be defect-free, while others will show signs of wear. There is no set ratio between Grade A and Grade B items included in our bales due to the nature of used/vintage clothing.
- Grade B: Items are in good condition with some marks, small holes, or tears. Most marks can be removed with a wash. Available at a discount compared to Grade A.
- Grade B/C: A mix of items with minor marks or small holes, along with items that show more visible wear like heavy stains or larger holes.
- Grade C: Items show noticeable wear, including heavy staining and large holes or tears. These are available at a significant discount compared to Grades A and B.
- Grade C/D: A mix of heavily stained items with large holes and some that may need repair.
3. No Change-of-Mind Returns
We do not offer refunds or returns for:
- Change of mind
- Disliking the style, mix, or individual items
- Shop-fit or branding preferences
All sales are final unless there's a verified issue or error.
4. Authorised Returns Only
If there’s a genuine issue, you must request return authorisation first:
- Grade A stock: Eligible for return if misrepresented or incorrect
- Grade B/C/D stock: Not eligible for return due to discounted nature
To request a return, contact our team within 1 day of delivery with your #BEST order number, images, and a full description.
5. Timeframes & Conditions
- Return request: Within 2 days of delivery
- Return shipment: Within 5 days of authorisation
- Inspection & decision: Allow up to 10 business days
Returned items must be sealed, unused, and in original condition. Unauthorised or altered returns will be refused.
6. Return Shipping & Customs
- Return shipping is your responsibility
- Use a fully tracked service - we are not liable for lost/damaged return shipments
- International orders: Customs duties and import taxes are non-refundable
7. Refunds, Credit & Exchanges
Once a return is approved and received, the following options may be offered:
- Grade A error: Refund, exchange, or store credit
- Partial issues: Partial refund or credit
- Major fulfilment error: Full refund (excluding original shipping costs/duties)
Refunds are processed to the original payment method or issued as credit (valid for 6 months). Please understand that we cannot process a refund to a different payment than used at checkout.
8. Restocking Fees & Handling
No restocking fees on valid returns. However, if returned items are damaged, used, or repackaged improperly, we may deduct a handling fee at our discretion.
9. Cancellations & Amendments
Orders cannot be cancelled. All orders are dispatched in under 24 hours, if you would like to add another item to your order, please email hi@bestvintagewholesale.com to amend/update your order.
10. Disputes & Quality Assurance
If you believe your Grade A order includes B/C quality items, submit a quality check within 1 business day with photos. We will review and resolve fairly with refund, credit, or replacement where appropriate.
11. Notes on Bales & B2B Regulations
- Grade B/C/D stock: Non-returnable and non-refundable
- This policy is for B2B transactions only; consumer laws do not apply
12. Contact Us
Need support or want to initiate a return?
Our team is available Monday–Friday, 9am–5pm (UK time), and responds within 24 hours. Click here to contact us.
Summary Table
| Situation | Eligible? | Options | Timeframe |
|---|---|---|---|
| Change of mind | ❌ | – | – |
| Grade A defect / misrepresentation | ✅ | Refund / Exchange / Credit | Request ≤1 days; Return ≤5 days |
| Grade B/C/D stock | ❌ | – | – |
| Wrong items shipped | ✅ | Full refund / Exchange / Credit | Same as Grade A |
| Minor bundle issues | ✅ | Partial refund / Credit | Same as Grade A |
| Duties/customs fees | ⚠️ Non-refundable | N/A | N/A |
Thank you for trusting us to fuel your resale journey. We honour our promise: BEST product. BEST service. BEST results.
